Terms of Service

Last updated: 23 August 2026

These Terms of Service govern your use of the Driven Nutrition website and the purchase of products from Driven Nutrition Pty Ltd.

By accessing this website, creating an order or purchasing a product from us, you agree to these Terms of Service.

1. About Us

This website is operated by:

Driven Nutrition Pty Ltd
ABN 73 680 463 290
Tasmania, Australia
Email: shae@driven-supplements.com

Throughout these Terms, “Driven Nutrition”, “we”, “us” and “our” refer to Driven Nutrition Pty Ltd.

2. Eligibility to Purchase

General products available through our store may be purchased by customers who are legally capable of entering into a contract.

Certain products may be specifically designated as research products.

Purchasers of designated research products must be 18 years of age or older and must satisfy any additional conditions displayed on the relevant product page or during checkout.

We may request reasonable evidence of age where required.

3. Research Products

Certain products offered through the website may be expressly identified as products intended for laboratory, analytical or research purposes.

Where a product is designated as a research product, the purchaser confirms that:

• they are at least 18 years of age;

• they have read the information displayed on the relevant product page;

• they understand the stated intended purpose of the product;

• they will comply with all applicable Australian laws and regulations relating to its purchase, possession, storage and use; and

• they will not use the product in a manner inconsistent with its stated lawful purpose.

Any research-use designation or disclaimer does not alter the legal or regulatory classification of a product.

Driven Nutrition does not represent that wording such as “research use only”, “laboratory use only” or similar wording exempts a product from any applicable Australian law or regulatory requirement.

Where applicable, designated research products are also subject to our separate Research Products & 18+ Policy.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, quantities, ingredients, specifications and other information displayed on the website are accurate.

Occasionally, information may contain typographical errors, inaccuracies or omissions.

Product packaging, colours and appearance may also vary slightly from photographs displayed online.

If we discover a material error affecting an order you have placed, we will contact you where reasonably practicable and provide an appropriate solution.

Nothing in these Terms limits your rights under the Australian Consumer Law.

5. Health and Product Information

Information provided on the Driven Nutrition website is general information only.

Nothing on this website is intended to replace advice from an appropriately qualified healthcare professional.

Customers should obtain professional advice where appropriate before using supplements or other products, particularly if they have questions regarding suitability, interactions, medication, pregnancy, breastfeeding or an existing health condition.

We do not guarantee that a particular product will produce a particular result for every person.

6. Orders

Submitting an order through our website constitutes an offer to purchase the products in that order.

An order is not necessarily accepted simply because payment details have been submitted or an automated order confirmation has been generated.

We may reasonably refuse or cancel an order where necessary, including where:

• a product is unavailable;

• there has been a genuine pricing or listing error;

• payment cannot be verified or completed;

• we reasonably suspect fraud or unauthorised payment activity;

• an order breaches stated product restrictions;

• age requirements applicable to a product have not been satisfied; or

• fulfilling the order would breach an applicable law or regulatory requirement.

If we cancel an order after payment has been received and the goods will not be supplied, the relevant payment will be refunded.

7. Pricing

All prices displayed on the website are in Australian dollars (AUD) unless otherwise stated.

Where applicable, prices include GST.

Shipping charges, where applicable, are displayed at checkout before an order is completed.

We may change prices from time to time. A price change will not ordinarily affect an order that has already been accepted, except where a genuine and obvious pricing error has occurred.

8. Payment

Payment must be made using one of the payment methods made available at checkout.

You confirm that you are authorised to use the payment method selected.

Orders may be withheld from dispatch where payment has not been successfully processed or where a payment is subject to a reasonable fraud or security review.

9. Shipping

Driven Nutrition currently ships within Australia only.

We aim to dispatch orders on the same business day wherever possible, or otherwise by the next business day.

Orders are generally sent using Australia Post Express.

Free Express shipping is automatically applied to eligible Australian orders over $150.

Further information is available in our Shipping Policy, which forms part of these Terms.

10. Delivery Information

Customers are responsible for providing accurate delivery and contact details when placing an order.

If you discover an error in your delivery information, please contact us as soon as possible at shae@driven-supplements.com.

We will make reasonable efforts to correct an address before dispatch but cannot guarantee that changes can be made after an order has been processed or lodged with the carrier.

11. Returns and Refunds

Driven Nutrition does not provide returns or refunds solely because a customer has changed their mind.

This does not affect any rights or remedies available under the Australian Consumer Law.

If a product arrives damaged, we ask that customers notify us within 48 hours of delivery wherever possible, together with photographs and relevant order information.

Please refer to our Returns & Refunds Policy for full details.

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or any other applicable law.

Where our liability cannot lawfully be excluded, these Terms will be interpreted subject to those mandatory rights.

13. Website Use

You must not use this website:

• for unlawful or fraudulent purposes;

• to attempt to gain unauthorised access to the website or associated systems;

• to interfere with the operation or security of the website;

• to submit false or misleading information;

• to infringe the rights of Driven Nutrition or another party; or

• in any manner prohibited by applicable law.

We may restrict access to the website where reasonably necessary to protect the store, our customers or our systems.

14. Intellectual Property

Unless otherwise stated, the content of this website, including our branding, product photography, graphics, written content, logos and website materials, is owned by or licensed to Driven Nutrition.

You must not reproduce, distribute, commercially exploit or substantially copy this material without our prior permission except where permitted by law.

15. Third-Party Services

Our website may use or link to services provided by third parties, including payment providers, delivery providers and website applications.

Those third parties may operate under their own terms and privacy policies.

Driven Nutrition is not responsible for third-party websites or services that are outside our reasonable control, except to the extent liability cannot lawfully be excluded.

16. Website Availability

We endeavour to keep our website available and functioning correctly but cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, third-party services or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by law, Driven Nutrition is not responsible for indirect or consequential loss arising solely from matters outside our reasonable control.

Nothing in this section excludes or limits liability where doing so would be unlawful, including rights and remedies available under the Australian Consumer Law.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed as reasonably necessary to operate the store, process payments, fulfil orders, provide customer support and perform other activities described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.

The version displayed on the website at the time an order is placed will generally apply to that transaction.

The current version will show its most recent update date at the top of this page.

20. Governing Law

These Terms are governed by the laws applicable in Tasmania, Australia, and applicable Commonwealth laws of Australia.

Nothing in this section limits any rights a consumer may have to bring a claim in another jurisdiction where applicable law provides that right.

21. Contact

Questions regarding these Terms of Service can be sent to:

Driven Nutrition Pty Ltd
ABN 73 680 463 290
Email: shae@driven-supplements.com