Refund policy

Returns & Refunds Policy

Last updated: 23 August 2026

At Driven Nutrition, we take care to ensure products are packed securely and supplied accurately. Please read this policy before placing your order.

Change of Mind

Driven Nutrition does not accept returns, exchanges or refunds for change of mind.

This includes situations where you:

order the incorrect product;
decide you no longer want the product;
find the product cheaper elsewhere;
change your mind after your order has been dispatched; or
no longer have a use for the product.

Please check your order carefully before completing checkout.

Damaged Products

If your order arrives damaged, please contact us at shae@driven-supplements.com within 48 hours of deliverywherever possible.

Please include:

your name;
order number;
a description of the damage;
clear photographs of the product;
photographs of the external shipping packaging; and
photographs of the shipping label where relevant.

Prompt notification helps us investigate damage with the relevant delivery provider and resolve the issue as quickly as possible.

The 48-hour notification request does not limit or exclude any rights you may have under the Australian Consumer Law.

Incorrect or Missing Products

If you receive an incorrect product, or an item is missing from your order, please contact shae@driven-supplements.comas soon as possible and provide your order number and details of the issue.

Where we have made an error, we will work with you to provide an appropriate resolution.

Faulty Products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a fault, defect or other problem that may constitute a failure to comply with the consumer guarantees, please contact us at shae@driven-supplements.com.

Depending on the circumstances and the requirements of the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

We may reasonably request photographs, additional information or the return of the product so that the issue can be assessed.

Returns

Please do not send products back to us without first contacting Driven Nutrition.

If a return is required, we will provide return instructions and the appropriate return address.

Products returned without prior authorisation may not be able to be identified or processed.

Where a return is required because a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, Driven Nutrition will meet any return-shipping obligations required by law.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times after a refund has been issued may vary depending on your bank, card provider or payment provider.

Original shipping charges are not refundable for change-of-mind matters. This does not affect any entitlement you may have to recover shipping costs where required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law.