Shipping Policy

Last updated: 23 August 2026

Driven Nutrition Pty Ltd currently ships orders within Australia only.

Order Processing

We aim to dispatch orders on the same business day wherever possible, or otherwise by the next business day.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During unusually busy periods, promotions or circumstances outside our control, dispatch may take slightly longer.

Australian Shipping

All orders are shipped using Australia Post Express.

Once your order has been dispatched, you will generally receive tracking information using the contact details provided with your order.

Delivery times shown by Australia Post are estimates unless the particular shipment qualifies for an Australia Post delivery guarantee.

Actual delivery times can vary depending on your location, Australia Post's network, public holidays, weather events and other circumstances outside the reasonable control of Driven Nutrition.

Free Shipping

Free Express shipping is automatically applied to Australian orders over $150.

For orders under $150, the applicable shipping charge will be displayed at checkout before payment is completed.

Australia Only

Driven Nutrition currently ships within Australia only.

We do not currently offer international shipping through our online store.

Tracking

Customers are responsible for monitoring the tracking information supplied for their order.

If your tracking information appears unusual, your parcel is significantly delayed, or you believe your parcel may be lost, please contact us at:

shae@driven-supplements.com

We will assist with any reasonable enquiries or investigations with Australia Post.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• street address;

• suburb;

• state;

• postcode; and

• contact details

before completing checkout.

If you notice an error after placing your order, contact shae@driven-supplements.com as soon as possible.

We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or lodged with Australia Post.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage charges may apply before the order can be resent.

Nothing in this section limits any rights you may have where the delivery issue was caused by Driven Nutrition.

Unclaimed or Returned Parcels

If a parcel is returned to Driven Nutrition because it was not collected, delivery could not be completed, or an incorrect delivery address was supplied, we will contact you to arrange the next step.

Additional shipping charges may apply if the parcel needs to be sent again and the return was not caused by an error by Driven Nutrition.

Delayed or Lost Parcels

Once an order has been lodged with Australia Post, delivery is carried out by the carrier.

If a parcel is delayed or appears to be lost, please contact us and we will assist with an Australia Post investigation where appropriate.

Carrier delays do not automatically mean that an order has been lost.

Nothing in this policy excludes any rights or remedies available to you under the Australian Consumer Law.

Damaged Deliveries

If an order arrives damaged, please contact us at shae@driven-supplements.com within 48 hours of delivery wherever possible.

Please include your order number and clear photographs of:

• the damaged product;

• the shipping packaging;

• the shipping label; and

• any visible damage to the parcel.

The 48-hour notification request assists us with carrier investigations and does not limit any rights you may have under the Australian Consumer Law.

For further information, please refer to our Returns & Refunds Policy.

Contact

For shipping enquiries, please contact:

Driven Nutrition Pty Ltd
Email: shae@driven-supplements.com